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Updated: August 31, 2018

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Advisory Services

Advisory services for foreign residents in the prefecture are available. Services are offered in multiple languages.

Yorisoi Hotline (Helpline for Foreigners)

Provides free over-the-phone advisory services in seven languages. View the following website for more information.

Yorisoi Hotline (External link)

Languages Supported:

  • English (English)
  • Tagalog (Tagalog)
  • Portuguese (português)
  • Korean (한국어)
  • Thai (ภาษาไทย)
  • Chinese (中文)
  • Spanish (Español)

Steps

  • (1) Call the Yorisoi hotline (0120-279-338).
  • (2) Listen to the voice instructions in Japanese. Press 2 on the dialer.
  • (3) Speak to the adviser on the phone.

Advisory Services for Foreign Residents in Hyogo Prefecture

*Most are closed at lunch time and on New Year and national holidays.

As of June 2018

[1] Consultations on Daily Life Affairs

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Public Interest Incorporated Foundation Hyogo International Association

Information and Advisory Service Center

English

Mon/Wed/Thur/Fri

09:00 - 17:00

078-382-2052

 

Chinese

Mon/Wed/Thur/Fri

Spanish

Mon - Fri

Portuguese

Mon/Tue/Thur/Fri

Kobe International Community Center

English

Mon - Fri

09:00 - 17:00 078-291-8441  
Chinese Mon - Fri
Vietnamese Mon/Wed
Spanish Tue/Thur
Portuguese Thursday
Korean Friday
Filipino Wednesday
Refugee Assistance Headquarters Vietnamese
English
Mon - Fri 09:30 - 17:00 078-361-1700 - Services for refugees.
Vietnamese 2nd/4th Tue 10:00 - 16:00 079-221-2759
NGO Network for Foreigners' Assistance KOBE English Friday 10:00 - 20:00 078-232-1290 - Open on holidays falling on a Friday; however, the consultation time for your required language must be confirmed beforehand.
Spanish
Tagalog
Portuguese 13:00 - 20:00
Himeji-hatsu Sekai English, Chinese, Spanish, Portuguese 2nd/4th Sun 14:00 - 17:00 079-287-0821  

Kansai Brazilian Community (CBK)

(Non-Profit Organization)

Portuguese Tue - Sun 10:00 - 17:00 078-222-5350  
Hyogo Latin Community Spanish Mon - Fri 10:00 - 17:00 078-739-0633  
Vietnam Yume KOBE Vietnamese Tue/Thur/Fri 10:00 - 17:00 078-736-2987  
Himeji Cultural and International Exchange Foundation Portuguese Tuesday 13:00 - 16:00 079-287-0821  
Spanish
Chinese Tuesday 13:00 - 16:00
1st/3rd Sun 14:00 - 17:00
Vietnamese Mon
Tue - Fri
13:20 - 17:20
13:00 - 17:00
080-6158-4445
Nishinomiya City International Association English, Chinese

Daily

(except Tue)

09:45 - 18:00 0798-32-8680 - Reservations are required for Korean, Portuguese, Spanish, and French.
Public Relations and International Exchange Section, Planning Department, Ashiya City English Mon - Fri 09:00 - 17:30 0797-38-2008  
Ashiya Cosmopolitan Association (ACA) English

Daily

(except Wed)

09:00 - 17:00 0797-34-6340

- Closed on Wednesdays.
- Spanish is available when interpreters are at the office (inquire in advance).

Chinese
Korean
Sat/Sun
Spanish On call

Peace & International Affairs Section,
Itami City Office

English Mon - Fri 09:00 - 17:30 072-784-8418  
Chinese

Toyooka City Advisory Service

English Mon - Fri 09:00 - 16:00 0796-21-9035 - Commissions organizations to offer Japanese language classes in the area.
Kakogawa International Association English Tue - Sun 09:00 - 17:00 079-425-1166 - Closed on Tuesdays following Mondays that fall on a holiday.
- Services in Chinese and Portuguese also available upon reservation.

Culture Policy Section, Town Creation Office, Department of Industrial Culture,
Takarazuka City

English

Chinese

1st Tue of even-numbered months 13:00 - 16:00 0797-77-2009 - Reservations are required.
Takarazuka International Friendship Association English (Chinese, German, Spanish) Mon/Tue/Thur/Fri 10:00 - 12:00 0797-76-5917 - Reservations are required for languages other than English.
Saturdays 10:00 - 12:00
13:00 - 15:00
Miki International Association English Mon - Fri 10:00 - 17:00 0794-89-2318 - Reservations are required for languages other than English and Spanish.
Spanish
Takasago International Association English Mon - Fri 09:00 - 17:15 079-443-9132  
*Open until 21:00 on Mon/Wed.

Kawanishi International Association

English Mon - Fri 09:00 - 17:30 072-740-1161  
Ono International Association English Wednesday 13:00 - 16:00 0794-62-6763 - Reservations are required for Spanish.
Spanish
Sanda International Association English 2nd Wed 10:30 - 12:30 079-559-5164 - The office must be contacted first for languages other than English and Chinese.
Chinese 4th Sat
Sasayama International Center of Understanding (Non-Profit Organization) Chinese Wednesday 09:00 - 12:00 079-590-8125  
Filipino
Portuguese Wednesday 13:00 - 16:00
English
Tamba City International Association English/Chinese/Portuguese Mon - Fri 10:00 - 17:00 0795-72-5880 - Reservations are required (the schedule can be adjusted).
Tatsuno International Association English Tue - Sat 09:00 - 15:00 0791-63-0221  
Coproduction Division, Regional Promotion Department, Inagawa Town English Mon/Wed/Thur/Fri 09:00 - 16:00 072-766-8783  
Harimacho International Friendship Association English Mon - Fri 09:00 - 17:00 079-435-0355  

[2] Special Consultations

(1) Legal Affairs

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Public Interest Incorporated Foundation Hyogo International Association

Information and Advisory Service Center

English
Chinese
Spanish
Portuguese
Monday 13:00 - 14:00 078-382-2052 Consultations are provided by lawyers. Reservations are required.
14:00 - 15:00
Nishinomiya City International Association

English

Chinese

Every other month
3rd Sun
13:00 - 16:00 0798-32-8680

Consultations are provided by administrative and judicial scriveners.

Reservations are required.

Japan Legal Support Center (JLSC, Houterasu) English, Chinese, Spanish, Portuguese 1st/3rd Wed 13:30 - 15:30 050-3383-5440

Services are provided to people with low income.
Consultations are conducted face-to-face (reservations are required);
Limited to one hour per person.

*Reservations are required for other languages.

(2) Labor and Employment

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Inspection Division, Labour Standards Department, Hyogo Labour Bureau Chinese Tue
2nd/4th Wed
09:30 - 17:00

078-371-5310

(MainNumber)
078-367-9151(Inspection Division)

Provides consultations on matters related to the Labor Standards Act.
Telephone Consultation Service for Foreign Workers English Mon - Fri 10:00 - 15:00 0570-001701 Provides consultations on matters related to the Labor Standards Act.
Chinese Mon - Fri 0570-001702
Portuguese Mon - Fri 0570-001703
Spanish Tue/Thur/Fri 0570-001704
Tagalog Tue/Wed 0570-001705
Vietnamese Wed/Fri 0570-001706

Hello Work Kobe
(Employment Service for Foreign Workers)

Chinese Mon/Tue 10:00 - 16:00 078-362-4570 Provides job consultations.
English Wed/Thur 13:00 - 17:00
Spanish
Portuguese
Vietnamese Thursday 13:30 - 16:30
Hello Work Himeji Vietnamese 1st/3rd Tue 13:00 - 16:00 079-222-4431 Provides job consultations.
Vietnamese 2nd/4th Thur
Chinese 1st/3rd/5th Thur
Spanish Monday 13:00 - 17:00
Portuguese
English

(3) Immigration and Visa

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Human Rights Counseling Office for Foreigners, Legal Affairs Bureau English Mon - Fri 08:30 - 17:15 0570-013904  
Chinese Mon - Fri
Spanish Mon/Tue/Fri
Portuguese Mon/Tue/Fri
Kobe International Community Center English, Chinese (Vietnamese, Spanish, Portuguese, Tagalog) 1st/3rd Wed 13:00 - 16:00 (078) 291-8441 Visa consultations are provided by administrative scriveners;
limited to one hour per person (reservations are required).
The consultation time for languages other than English and Chinese must be confirmed beforehand.
Nishinomiya City International Association English
Chinese
Every other month
3rd Sun
13:00 - 16:00 0798-32-8680 Consultations are provided by administrative and judicial scriveners. Reservations are required.

(4) Education

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Immigration Information Center

Japanese
(Contact the office in advance via phone or email to request an interpreter.)
Mon - Fri 09:00 - 17:00 (Contact the office in advance via phone or email to request an interpreter.)  

(5) Human Rights

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Hyogo Prefectural Board of Education: Multicultural Children's Center English Mon - Fri 09:00 - 17:00 0570-090911 - Connects to the Ministry of Justice or the applicable District Legal Affairs Bureau with multilingual interpretation services available over the phone.
Chinese
Korean
Filipino
Portuguese
Vietnamese

 

Inquiries

公益財団法人兵庫県国際交流協会 事業推進部 外国人県民インフォメーションセンター 

〒650-0044 神戸市中央区東川崎町1丁目1番3号 神戸クリスタルタワー6階(兵庫県民総合相談センター内)

TEL: 078-382-2052

FAX: 078-382-2012

 

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