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Updated: April 13, 2021

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Advisory Services

Advisory services for foreign residents in the prefecture are available. Services are offered in multiple languages.

Yorisoi Hotline (Helpline for Foreigners)

Provides free over-the-phone advisory services in seven languages. View the following website for more information.

Yorisoi Hotline (External link)

Languages Supported:

  • English (English)
  • Tagalog (Tagalog)
  • Portuguese (português)
  • Korean (한국어)
  • Thai (ภาษาไทย)
  • Chinese (中文)
  • Spanish (Español)

Steps

  • (1) Call the Yorisoi hotline (0120-279-338).
  • (2) Listen to the voice instructions in Japanese. Press 2 on the dialer.
  • (3) Speak to the adviser on the phone.

Advisory Services for Foreign Residents in Hyogo Prefecture

*Most are closed at lunch time and on New Year and national holidays.

As of June 2018

[1] Consultations on Daily Life Affairs

Name    of Institution Language(s)    Supported Day(s) Time(s) TEL Notes
Hyogo Multicultural Counseling   Center  InformationPublic Interest Incorporated Foundation   Hyogo  International Association Information  and Advisory  Service Center English  Mon/Wed/Thur/Fri 09:00  -  17:00 078-382-2052 ※Consultation   in  Korean,Tagalog,Indonesian, Thai ,Nepalese and Vietnamese are  also  available  via external interpreters.
Chinese Mon/Wed/Thur/Fri
Spanish Mon   - Fri
Portuguese Mon/Tue/Thur/Fri
NGO  Network for Foreigners'  Assistance  KOBE Japanese Saturday    and Sunday  09:00  -  17:00 078-232-1290 ※Consultation    in Korean,Tagalog,Indonesian, Thai and Nepalese are also available  via   external interpreters.
English
Chinese
Spanish
Portuguese
Vietnamese
Kobe International Community  Center English Mon   - Fri 09:00  -  17:00 078-291-8441  
Chinese Mon   - Fri
Vietnamese Mon/Wed
Spanish Tue/Thur
Portuguese Thursday
Korean Friday
Filipino Wednesday
Nepalese Monday
Thai Tuesday
Indlnesian Friday
Refugee  Assistance Headquarters Vietnamese,  English Mon  -  Fri 09:30  -  17:00 078-361-1720 -   Services for refugees.
NGO  Network for Foreigners'  Assistance  KOBE English Friday 10:00  -  20:00 078-232-1290 -  Open  on holidays  falling on a Friday; however, the consultation  time for  your required  language must be confirmed beforehand.
Spanish
Tagalog
Portuguese 13:00   - 20:00
Himeji-hatsu Sekai English,   Chinese, Spanish, Portuguese 2nd/4th   Sun 14:00   - 17:00 079-287-0821  
English without  above anytime 080-5360-4297  
Kansai Brazilian Community  (CBK)(Non-Profit   Organization) Portuguese Tue  -  Sun 10:00  -  17:00 078-222-5350  
Hyogo Latin Community Spanish Mon   - Fri 10:00   - 17:00 078-739-0633  
Vietnam Yume KOBE Vietnamese Tue/Thur/Fri 10:00   - 17:00 078-736-2987  
Himeji  Cultural and  International  Exchange Foundation

Portuguese,  Spanish,

Chinese

Tuesday 13:00  -  16:00 079-221-2159  
Vietnamese Mon-Fri 13:00   - 17:00
English French Mon-Fri 9:00-12:00  13:00-17:00
Nishinomiya  City International Association English  Chinese Daily  (except Tue) 09:45  -  18:00 0798-32-8680 -   Reservations are  required for Korean, Portuguese, Spanish, and French.
Public Relations and International  Exchange Section,   Planning Department, Ashiya City English Mon   - Fri 09:00   - 17:30 0797-38-2008  
Certified NPO Corporation Ashiya   Cosmopolitan Association (ACA) English Daily 09:00 -   17:00 0797-34-6340 0797-25-0511  
(except Wed)
Chinese Sat/Sun
Spanish On   call
Peace & International Affairs  Section, Itami City  Office English,  Chinese Mon   - Fri 09:00   - 17:30 072-784-8148  
Toyooka City Advisory Service English Mon  - Fri 09:00   - 16:00 0796-21-9035 -   Commissions organizations to offer Japanese  language classes in  the  area.
Kakogawa International Association English Tue  -  Sun 09:00  -  17:00 079-425-1166 Closed  on Tuesdays following Mondays that fall  on a   holiday. Services in  Chinese and Portuguese also available  upon  reservation.
Culture Policy Section, Town Creation  Office,  Department  of Industrial Culture,Takarazuka  City English   Chinese German Spanish 1st   Tue of even-numbered  months 13:00   - 16:00 0797-77-2009 Reservations are  required.
Takarazuka  International Friendship  Association

English  

 (Chinese, German,  Spanish)

Mon/Tue/Thur/Fri 10:00   - 12:00 0797-76-5917 -   Reservations are  required for languages other than English.
Saturdays 10:00   - 12:00
13:00 - 15:00
Miki  International Association English Mon   - Fri 08:30   - 17:00 0794-89-2318 ※Reservation  required.
Takasago  International Association English Mon  -  Fri 09:00   - 17:15 079-443-9132  
*Open until  20:45 on Mon/Wed.
Kawanishi International Association English Mon   - Fri 09:00   - 17:30 072-740-1161  
Ono  International Association English Friday 13:00  -  16:00 0794-62-6763 Reservations   are  required for languages other than English.

Spanish Chinese Purtuguese

Korean  Indonesian  Vietnamese

Sanda  International Association English 2nd   Wed 10:30  -  12:30 079-559-5164  
Chinese 4th   Sat
Sasayama  International Center of   Understanding (Non-Profit Organization) Chinese Wednesday 09:00  -  12:00 079-590-8125  
Filipino
Portuguese Wednesday 13:00  -  16:00
English
Tamba City International Association

English/Chinese/Portuguese/

Vietnamese

Mon   - Fri 10:00   - 17:00 0795-72-5880 -   Reservations are required (the schedule can be  adjusted).
Tatsuno International Association English Tue   - Sat 09:00   - 15:00 0791-63-0221  
Spanish 2nd   Thu 12:00-15:00
  Inagawa Town English Mon   - Thur 09:00   - 16:00 072-766-8711  
Harimacho International Friendship  Association English Mon   - Fri 09:00   - 17:00 079-435-0355  
Kato city Vietnamese Mon   - Fri 13:00   - 17:00 in  person only  
Chinese 08:30  -12:00 13:00 -17:15
Nehime College

English/Chinese/Portuguese/

Spanish/Vietnamese,  etc

Tue/Wed/Thur/

Sat/Sun

09:00   - 17:45 0790-33-9455 ※Reservation  required for Vietnamese.

 

[2] Special Consultations

(1) Legal Affairs

Name  of  Institution Language(s)   Supported Day(s) Time(s) TEL Notes
Public Interest  Incorporated  Foundation Hyogo International Association Information and  Advisory Service  Center English Monday 13:00 -  14:00 078-382-2052 Consultations  are provided by lawyers.  Reservations are required.
Chinese
Spanish
Portuguese 14:00   - 15:00
Nishinomiya City International  Association English Every   other month 13:00 -  16:00 0798-32-8680 Consultations   are provided by administrative and judicial scriveners.
Chinese 3rd   Sun Reservations   are required.
Japan Legal Support Center  (JLSC, Houterasu) English,  Chinese, Spanish, Portuguese,  Vietnamese 1st/3rd  Wed 13:30 -  15:30 0570-078334 Services   are provided to people with low income.
Consultations are conducted face-to-face   (reservations are required);
*Reservations are required for other languages. Limited   to one hour per person.

 

(2) Labor and Employment

Name  of  Institution Language(s)   Supported Day(s) Time(s) TEL Notes
Inspection Division, Labour Standards Department, Hyogo  Labour  Bureau Chinese Tue,   Wed 09:30   - 17:00 078-371-5310 Provides   consultations on matters related to the Labor Standards Act.
Himeji Labour Standards Inspection Office Vietnamese Thursday   1st/3rd /5th Fri 9:30-17:00 079-224-8181 Provides   consultations on matters related to the Labor Standards Act.
Telephone Consultation  Service  for Foreign Workers English Mon   - Fri 10:00 - 15:00 0570-001701 Provides consultations on matters related to  the  Labor Standards Act.
Chinese Mon   - Fri 0570-001702
Portuguese Mon   - Fri 0570-001703
Spanish Tue/Thur/Fri 0570-001704
Tagalog Tue/Wed 0570-001705
Vietnamese Wed/Fri 0570-001706
Burmese Mon/Wed 0570-001707
Nepali Tue/Thu 0570-001708
Korean Wed/Fri 0570-001709
Thai Wed 0570-001712
Indonesian Wed 0570-001715
Khmer Wed 0570-001716
Mongolian Fri 0570-001718
Hello Work Kobe(Employment   Service for Foreign Workers) Chinese Mon/Fri 10:00   - 12:00 13:00  - 16:00 078-362-8610 Provides  job consultations.
English Tue/Wed/Thur 13:00 -  17:00
Spanish
Portuguese
Vietnamese Thursday 13:00   - 16:00
Hello Work Himeji Vietnamese 1st/3rd   Tue 13:00 -  16:00 079-222-4431 Provides  job consultations.
Vietnamese 2nd/4th   Thur
Chinese 1st/3rd/5th   Thur
Spanish Monday 13:00 -  17:00
Portuguese
English

 

(3) Immigration and Visa

Name of Institution Language(s)    Supported Day(s) Time(s) TEL Notes
Immigration  Information  Center English Mon   - Fri 08:30 -  17:15 0570-013904  
Chinese Mon   - Fri
Spanish Mon/Tue/Fri
Portuguese Mon/Tue/Fri
Public  Interest   Incorporated Foundation Hyogo International Association Information and   Advisory Service Center       English 3rd   Thursday 13:30~14:30   14:30~15:30 15:30~16:30 078-382-2052 Immigration   bureau staff may be  consulted for advice. (in person only)
    Chinese
    Spanish
    Portuguese
Kobe International    Community Center English, Chinese (Consultation is required  for  other languages.) 1st/3rd  Wed  13:00 -  16:00  (078) 291-8441 Visa  consultations are provided by   administrative scriveners;limited to one hour per person (reservations  are  required).The consultation time for languages other than English  and   Chinese must be confirmed beforehand.
2nd Fri 13:30   - 16:30 Immigration    bureau staff may be consulted for advice. (in person only)
Nishinomiya  City International Association English   Chinese Odd   number month 3rd Sun 13:00   - 16:00 0798-32-8680 Consultations   are provided by administrative and judicial scriveners. Reservations  are  required.

 

(4) Education

Name of Institution

Language(s) Supported

Day(s)

Time(s)

TEL

Notes

Hyogo Prefectural Board of Education: Multicultural Children's Center

Japanese
(Contact the office in advance via phone or email to request an interpreter.)
Mon - Fri 09:00 - 17:00 (Contact the office in advance via phone or email to request an interpreter.)  

(5) Human Rights

Name of  Institution Language(s)  Supported Day(s) Time(s) TEL Notes
Human rights Counseling Office  for Legal Affairs Bureau English Mon -  Fri 09:00 -  17:00 0570-090911

-  Connects to the Ministry of Justice or the applicable

 District Legal Affairs  Bureau

with multilingual interpretation services available over the phone.

Chinese
Korean
Filipino
Portuguese
Vietnamese
Nepalese
Spanish
Indonesian
Thai

 

 

 

 

 

 

Inquiries

公益財団法人兵庫県国際交流協会 事業推進部 外国人県民インフォメーションセンター 

〒650-0044 神戸市中央区東川崎町1丁目1番3号 神戸クリスタルタワー6階(兵庫県民総合相談センター内)

TEL: 078-382-2052

FAX: 078-382-2012

 

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